Definition and example of “difference between ERP and CRM”
Enterprise resource planning (ERP) and customer relationship management (CRM) are two types of business software that help companies manage their operations. ERP systems focus on integrating all aspects of a company’s operations, including finance, manufacturing, and supply chain management. CRM systems focus on managing customer interactions and data.
Importance, benefits, and historical context
Both ERP and CRM systems can provide significant benefits to businesses. ERP systems can help companies improve efficiency, reduce costs, and gain a better understanding of their operations. CRM systems can help companies improve customer service, increase sales, and build stronger relationships with customers.